Senior Business Analyst & Change Consultant
I work at the point where organisations realise change is harder to land than it was to plan. I help them close that gap — with structured analysis, genuine business readiness assessment, and the kind of clear-eyed challenge that protects delivery.
Most of my contract work starts the same way. A programme is moving. Timelines look optimistic on paper. Stakeholders are aligned in meetings but not in practice. And somewhere between the delivery plan and day one, the gap between what was promised and what the business can actually absorb hasn't been properly assessed.
That's where I come in. As a Senior Business Analyst and Change Consultant with over 15 years of experience, I help organisations understand what's actually happening in their processes, what needs to change, and whether they are genuinely ready to make that change stick.
I work across housing, public sector, commercial, education, healthcare, and technology environments. Remote, hybrid, or on-site. Short or long engagements. What stays consistent is the quality of the analysis and the clarity of the output.
Alongside delivery work, I train and equip BA and change professionals through Learning Tree International — across EMEA and APAC. Most of what I teach, I've done on live programmes. That's not common and clients notice.
End-to-end BA delivery from discovery through to requirements sign-off. AS-IS/TO-BE process mapping, BPMN modelling, gap analysis, and operating model design that gives decision-makers something they can act on.
Independent assessment of whether your organisation is genuinely ready to absorb change. I challenge timelines, identify adoption risks, and give Programme Boards a clear Green/Amber/Red view of readiness before go-live.
Structured discovery that surfaces what's really happening — not just what the process document says. Facilitated workshops, service mapping, user needs analysis, and outcome definitions that support procurement and solution selection.
Applying Lean Six Sigma methodology to quantify waste, measure process performance, and build the business case for improvement in language finance and leadership understand. Green Belt certified.
Senior stakeholder management across complex transformation programmes. Clear executive reporting, dependency mapping, and the constructive challenge that keeps governance honest and decision-making grounded in reality.
Training BA and change professionals through Learning Tree International and bespoke programmes. 7,000+ learners trained across EMEA and APAC. Practitioner-led, not theory-led.
Led discovery, process optimisation, and go-live readiness across a complex regulated environment. Challenged proposed implementation timelines where operational capacity was insufficient, preventing a high-risk release during peak operational periods. Facilitated 8 structured discovery workshops and produced end-to-end service maps, problem statements, and outcome definitions.
Supported a housing sector client understanding how users navigated complex end-to-end journeys across multiple legacy systems. Mapped AS-IS service journeys, identified failure points, and produced requirements to support digital procurement. Shaped a redesigned onboarding process aligned to KPIs.
Led product improvement and service delivery initiatives in a commercial environment — redesigning client onboarding, driving operating model changes, and supporting legacy system integration into cloud infrastructure. Assessed workforce readiness before CRM launch and addressed early adoption risks with leadership.
Click any credential to see what it means in practice.
Alongside delivery work, I train BA and change professionals through Learning Tree International — delivering across EMEA and APAC, bringing real programme experience into every session rather than teaching from a textbook.
Most of what I teach, I've done on live programmes. Organisational capability development is also available as a standalone service for teams wanting to build their own BA and change management practice.
Answer three quick questions and I'll tell you exactly how I can help — and the best way to reach me.
What's the situation you're facing right now?
How urgent is this for your organisation?
What would a successful outcome look like?
Based on your answers, what you need is someone who can independently assess whether your organisation is genuinely ready — not just whether the delivery plan says so. I'll challenge timelines where needed, surface adoption risks before they become problems, and give your leadership a clear picture of what's real. That's exactly what I do at Eccellenza Consulting.
You need structured process analysis — someone who can map what's actually happening, not just what the procedure document says, and produce a clear evidenced path from the current state to where you need to be. I've delivered this across housing, public sector, commercial, and technology environments, using BPMN, value stream mapping, and root cause analysis.
What you need is a structured discovery phase — facilitated workshops, stakeholder elicitation, and requirements documentation that the whole team trusts and that will hold up through delivery. I specialise in translating ambiguous business needs into clear, traceable functional and non-functional requirements that support both delivery and procurement decisions.
You need training and capability building — delivered by someone who has done this work on live programmes, not just studied it. Through Learning Tree International I've supported 7,000+ BA and change professionals across EMEA and APAC. I also design and deliver bespoke in-house programmes for organisations who want to build their own practice. Let's talk about what your team needs.
If you are working on something complex — a transformation that needs proper analysis, a go-live that needs honest readiness assessment, or a team that needs equipping — get in touch.